Refund policy

Our products are food, and they are sealed for health and hygiene reasons. Under the Consumer Contracts Regulations 2013, perishable goods are exempt from the 14-day cancellation right, and so are sealed goods that are unsealed after delivery. This means we can't accept returns of opened products, or returns because you changed your mind.

Your statutory rights are not affected. If your order arrives damaged, faulty or incorrect, please email summitbeef@outlook.com within 14 days of delivery. Include your order number and a photo. We'll send a replacement or give you a full refund to your original payment method.

Refunds are processed within 14 days of approval.